How do I book a first session appointment?

Please email hello@wellflow.ca to find out if there is availability. You may be placed on a waitlist until a first session appointment becomes available. If the waitlist is full then you are welcome to connect with us another time to see if there is availability in the future. You are also welcome to visit our homepage to check for updates.

Do you offer therapy consultations before booking a first session?

At Wellflow, the opportunity to embark on a meaningful journey with clients right from the very first session is cherished, which is why separate initial consultations are not offered. Instead, clients are welcomed into a comprehensive assessment that allows the counsellor/coach to truly understand clients unique stories, concerns, and aspirations. This approach nurtures trust and rapport in a safe and supportive environment, fostering an authentic connection from the outset. By integrating the initial assessment into the first session, every moment is dedicated to growth and healing, empowering clients to step into their transformative journey immediately. This collaborative process encourages active participation and sets the tone for a partnership between the client and counsellor/coach, resulting in a personalized and enriching therapeutic experience.

Can we do in-person sessions?

Currently, in-person sessions aren’t offered, but we are committed to providing support through virtual sessions, ensuring that you receive the same high-quality care and connection from the comfort of your own space. We look forward to partnering with you on your journey, no matter where you are!

What is your cancellation policy?

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the providers' schedule that could have been filled by another client that needs help. As such, we require 24 business hours advance notice for any cancellations or changes to your appointment. For example, if a client wants to cancel their 5 pm PST appointment on Monday, they must do so by 4:59 pm PST on Friday. Clients can either cancel via the Jane application or by emailing hello@wellflow.ca. Clients that provide less than 24 business hours advance notice, or miss their appointment, will be charged the full fee for the session. All appointments are booked in Pacific Standard Time (PST) and late cancellation and/or no show fees will still apply in case of a missed appointment due to a time zone difference. Of course, we will take extreme circumstances such as emergencies into consideration. If there is a pattern of late cancellations and/or absences then we will discuss whether this is the best time for you to attend therapy or coaching.

Will my insurance company pay for my sessions?

It is important for you to understand whether your insurance policy covers sessions with a Registered Psychologist and how much coverage is provided before starting counselling. You may consult with your HR department to find out how to find your insurance policy and the details regarding the specifics of your company’s extended health plan. This information is often provided in a booklet, on a website or over the phone. It is helpful to ask about yearly maximum for counselling expense reimbursement, or the deductible or per cent of coverage for each visit.

Do you do direct billing?

Yes, we are able to do direct billing for some providers. Please email us with the name of your insurer before your first session and we will let you know. Please be prepared to pay for your session out of pocket if the payment platform is down. Wellflow is not responsible for the functioning of third party providers.

Are my counselling services tax deductible?

Yes, Registered Psychologists (R.Psych) are considered “medical practitioners” for the purposes of claiming medical expenses on your tax return. 

Will MSP cover my counselling services?

No, counselling is typically not covered unless it is through a hospital program or mental health team.

If I’m feeling very upset then will I get a first session sooner?

We understand that feeling very upset can be overwhelming, and we truly want to support you in any way we can. However, appointments are typically available on a first-come, first-served basis. If you're facing safety-sensitive issues or in immediate distress, you are encouraged you to reach out to the Mental Health Support Line at 310-6789, call 911, or visit your nearest emergency room. Your well-being is our top priority, and these resources can provide you with the urgent support you need.

Why do I have to fill out an Intake Form?

Your Registered Psychologist is required by law to obtain your informed consent before starting treatment. It is also important that you understand the boundaries of confidentiality so that you are aware of when we are required to disclose the information that you tell us. The Intake Form explains this information in detail and also outlines our company’s policies and procedures so that you will know more about what to expect. We hope to be as transparent as possible so that you feel more comfortable when working with us.

How do I receive my Zoom link for the session?

Once you fill out your Intake Form you will be emailed your Zoom link. Please save it as it is the same link to use for each session. If you have already filled out your Intake Form and have not received your Zoom link in 1-2 business days then please email hello@wellflow.ca.

What if if I’m not sure about my counsellor/coach’s approach?

Please talk to your therapist and kindly let them know. It is normal to feel unsure about something that is unfamiliar. Your therapist’s job is to help you and it’s easier for them to do so when you communicate openly with them. Your therapist is trained to use a number of approaches and may shift gears if necessary. If you are still feel unsure of the approach after talking to them, then please let them know and they can provide you with some referrals. Ultimately, your therapist wants to support you on your journey towards improving your mental health and wellness.

How do I book another session?

Your therapist is able to book your next session at the end of your current session. If you want to book later, then you are able to access your Wellflow Jane account by visiting https://wellflow.janeapp.com and using your email and password to log in. Once you log in, click on your therapist’s picture, select “Follow-Up Session” and click on the time that you would like to book. If you have not set up your account then please look in your email for the Jane Welcome email that was sent before you started therapy. You can also email us to book another appointment.

How do I access my receipts?

Your receipt will be emailed via the Jane application up to 1-5 business days from the date of your session. If you are submitting your receipt for insurance reimbursement then you can save it on your computer and then submit it online or print it and send via mail. You can also access your receipts by logging into your Wellflow Jane account.